Corrections Policy

We make mistakes. Rates change, regulators publish new circulars, providers rename products, and sometimes an editor gets a fact wrong at the point of writing. This page explains how to report a problem on an Advice.lk article and how we handle it.

Reporting an error

The fastest route is our contact form. When you write in, please include:

The URL of the article.
The specific claim you believe is wrong — quoting the sentence helps.
What the correct information is, and — if you have one — a link to the primary source that establishes it (regulator publication, bank tariff page, provider's own site).

You do not need to be a specialist to report an error. If something reads wrong or looks out of date, tell us and we will check it.

What we fix, and how

Corrections fall into three categories, and each is handled differently:

Typos, broken links, formatting issues. Fixed silently. The last-reviewed date on the article may or may not be advanced depending on how much else was checked at the same time.
Facts that are outdated but were correct when published. Updated in place. The last-reviewed date is advanced. No correction note is added — the last-reviewed date is the signal that the article was checked against current data.
Facts that were wrong at the time of publication. Corrected in place. The last-reviewed date is advanced. A short correction note is added at the foot of the article stating what the original claim was, what the corrected claim is, and when the correction was made. Material corrections are not removed from the article history.

Factual correction vs. editorial disagreement

Corrections concern facts — a rate, a date, a rule, a name, a source. Disagreements about editorial judgement — which options belong in a comparison, how a criterion is weighted, which reader we're writing for — are welcome but are not handled through the corrections process. Substantive editorial feedback of that kind may inform a future revision but will not carry a correction note.

Response time

Advice.lk is a small operation. We do not publish a fixed correction SLA. In practice, most reports are read within a day or two, straightforward factual corrections are applied within the same week, and complex corrections that require re-verification against a primary source take longer. If a correction is urgent — for example, a published rate that could cause a reader to make a materially wrong financial decision — say so in the contact form and we will prioritise it.

What we don't do

We do not remove correct information because someone objects to it. Providers occasionally ask us to change accurate information — a fee, a policy, a past decision — because they don't want it visible. Where the information is accurate and sourced, it stays.
We do not accept anonymous "corrections" from providers with no evidence. If a bank, school or vendor asks us to change a figure, we ask for the primary source document that establishes the corrected figure.
We do not backdate corrections. The date on a correction note is the date the correction was applied, not the date the error was made.

See our editorial policy for the source hierarchy, research standards and disclosure rules the corrections process sits inside; and the about page for what Advice.lk is and who runs it.